Processing Time
Orders are verified and dispatched within 1–2 business days after payment confirmation. If you place your order after 2 p.m. WAT, it will be processed the next business day.
Shipping Method and Timing
We ship all orders using Calvanor Priority Line, our trusted partner air-courier service. Delivery typically takes 5–10 calendar days to reach major cities across Nigeria and nearby regions. For rural or remote areas, please allow an additional 1–2 days for delivery.
Tracking and Updates
As soon as your parcel leaves our partner warehouse, a tracking link is automatically sent to your email. You’ll be able to follow each stage of the delivery: Processed → In transit → Customs → Out for delivery. For real-time help, you can always reach us at support@calvanor.com.
Shipping Fees
Shipping fees are calculated at checkout and clearly shown before payment is completed.
Customs, Duties, and VAT
We cover all standard import duties in advance—these typically range from 5% to 20%—as well as the 7.5% VAT. If Nigerian Customs applies any additional charges during clearance, our courier partner will contact you to confirm and arrange payment before delivery can continue.
Delivery Guarantee
If your parcel hasn’t arrived within 12 calendar days from the shipment date, you can choose to have it reshipped at no extra cost or request a full refund.
Address Accuracy
Please ensure your street address, LGA, and email are accurate at checkout. Calvanor is not responsible for delays or lost shipments due to incorrect or incomplete address details.
Order Changes and Cancellations
You may amend or cancel your order within 12 hours of placing it by emailing support@calvanor.com. After 12 hours, orders are queued for dispatch and can no longer be modified or canceled.
Lost or Damaged Parcels
All shipments are insured. If your parcel is lost or arrives damaged, please notify us at support@calvanor.com within 7 days of the delivery date. For damage claims, attach clear photos showing the issue so we can resolve it promptly.
Multiple-Item Orders
If you’ve ordered multiple items, they may ship separately to ensure each arrives within the 5–10-day delivery window. Each parcel will have its own tracking link, and you won’t be charged extra for split shipments.
Public Holidays
Public holidays in Nigeria or the courier’s country may cause slight delays in delivery. We’ll post site-wide notices in advance whenever delays are expected due to holidays.